PHLX Production Support Contacts

All Products

Technical Account Management Group (TAMG)

Requests for new or additional infrastructure connections and application specifications.
General number is (215) 496-5310

Trading Floor System Support Group

Resolve Trading application and system problems.
General number is (215) 496-1571
E-mail system.support@phlx.com
Primary contact Pat Reaney, Manager (215) 496-1571
E-mail pat.reaney@phlx.com
Secondary contact Dave Cameron, Senior Analyst (215) 496- 1571
E-mail dave.cameron@phlx.com

Computer Operations

Address firm communication line connectivity issues.
General number is (215) 496-5052
Primary contact is Ed Ripoli (215) 496-6715

PHLX XL

Help Desk

Address Options trade pricing and execution issues, and provide order status.
General number is (215) 496-5101
Primary contact is Rene Warrington, Director (215) 496-5101
Secondary contact is Bob Carey, Service Desk Supervisor (215) 496-5101

Development Group

Schedule and perform PHLX XL application testing.
Primary contact is Herman Gottfried (215) 496-5678
Secondary contact is Marty Sonntag (215) 496-5458

PHLX XLE

Help Desk

Primary contact is John J. Egan, Manager (215) 496-5311
E-mail john.egan@phlx.com
Secondary contact is Ryan P. Hannigan, Manager (215) 496-5311
E-mail ryan.hannigan@phlx.com
General number is 1-877-678-PHLX

PBOT

PBOT Market Operations Desk

Address PBOT trade pricing and execution issues, and provide order status.
General number is (215) 496-5101
Primary contact is Dennis Boylan, Director of Market Operations (215) 496-5338

Development Group

Schedule and perform PBOT XL application testing.
Primary contact is Herman Gottfried (215) 496-5678
Secondary contact is Marty Sonntag (215) 496-5458